Terms

Dogs department offers exclusive pet accessories and apparel on the internet and in the retail business. The general conditions of Dogs department apply to all agreements between Dogs department and their customers. The customer acknowledges and accepts the conditions as set forth here below:

Dogs department contact
Dogs Department can be contacted as followed;
e-mail: info@Dogsdepartment.com
Office address: TT Vasumweg 115, 1033 SG, Amsterdam, The Netherlands

Product descriptions
Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct. Measurements given are approximate. While every effort is made to ensure the accuracy of colour reproduction, colour may vary in accordance with the settings of your monitor, software or printer. As some items are hand-made, there will be slight variations from item to item in as well sizing. Dogs department shall not be held liable for any inaccuracy in the information supplied.

Delivery time
The average delivery time for Internet sales of the product is 5 (five) days after receipt and acceptance of order and payment. When delivery cannot be made within the usual specified time, an estimated additional time for delivery will be provided with the acknowledgement of the order. If this is not satisfactory, a refund will be given.

Prices
All prices mentioned on the website of Dogs department are shown in Euros (€) and include V.A.T (19%). Delivery charges are to be paid by the customer.
Prices are applicable at time and acceptance of order. If prices for certain products have increased between time of order and time of delivery, the price at time of acceptance of order will apply.

Errors
In the event that Dogs department products is listed at an incorrect price duet o technical error or error in pricing information, Dogs department shall have the right to refuse or cancel any orders placed for product(s) listed at the incorrect price, whether or not the order has been confirmed and customer’s credit card or bank account had been charged. If customer’s credit card of bank account has already been charged for the purchase and the order is cancelled, Dogs Department shall issue a credit to customer’s credit card or bank account in the amount of the incorrect price.

Payment
Payment can be made by means of:
Bank transfer: IBAN: NL71ABNA0614433754

Withdrawal limits
Purchases may be returned for exchange within 10 (ten) days of the receipt of the order. Shipping costs shall not be reimbursed and shall be borne by the customer. Customers may wish to exchange any goods to Dogs department at: Tt Vasumweg 115, 1033 SG, Amsterdam, The Netherlands. Dogs department will exchange product(s) (excluding the cost of shipping the item to you) providing that the goods are returned in a clean, resalable condition in the original packaging. All notices of return of goods or complaints must be made in the first instance via e-mail or post within 6 (six) working days of receipt of product.

Claims procedure
If a costumer has a claim about a Dogs Department product, the claim can be made to Dogs Department within 6 (six) days of receipt of the order. This should be done in writing by e-mail or by letter. Dogs department will contact customer within 3 (three) working days of receipt of claim. Liability
Dogs department cannot be held liable for any damages caused by the incorrect and/or improper use of the product. The liability of Dogs department is always limited to the amount of the order/agreement.

Jurisdiction
In the event of major difficulty or dispute between the customer and Dogs department, the parties hereby agree to strive for an amicable settlement. Should this fail, any such dispute shall be submitted to the Dutch Court. The present terms and conditions shall be subject to Dutch law. Should the present terms and conditions be translated, the Dutch version shall prevail over all others.

Copyrights
Dogs department is a registered Trademark. The name and the intellectual property (idea, detailed execution and application) are subject to a claim that is legally protected by ‘Shieldmark’of Amsterdam.

Terms

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